MANAGEMENT BY MARY COULTER PART 1 (SUMMARY)

A good organisation has the following 3 aspects:

An organization: a deliberate arrangement of people to accomplish some specific purpose, controlled by its management.

Management has the task to coordinate the organization towards accomplishing organizational goals. Activities are completed efficiently and effectively by others.

A manager: someone who coordinates and oversees the work of other people in order to accomplish organizational goals.

First- line managers: the lowest level of management who manage the work of non-managerial

employees and typically are directly or indirectly involved with producing the organization’s products or servicing the organization’s customers.

Middle managers: manager between the lowest level and top levels of the organization who manage the work of first-line managers

Top managers: managers at or near the upper levels of the organization structure who are responsible for making organization wide decisions and establishing the goals and plans that affect the entire organization.

Efficiency: doing things right or getting the most output from the least amount of inputs Effectiveness: doing the right things, or completing activities so that organizational goals are reached.

Management functions (Fayol)

Planning           Define goals, setting goals, developing plans and strategy to coordinate activities. Organizing       Deciding what needs to be done, and how and who will do it

Leading            Motivating, leading. (Conflicts)

Controlling       Monitoring activities, to ensure reached as planned

Achieving the organizations stated purposes

Management roles (Mintzergs)

·         Interpersonal roles: managerial roles that involve people and other duties that is ceremonial and symbolic in nature. Roles: Figurehead, leader, liaison (first line)

·         Informational roles: managerial roles that involve collecting, receiving, and disseminating information. Roles: monitor, disseminator, spokesperson (middle)

·         Decisional roles: managerial roles that revolve around making choices. Roles, Entrepreneur disturbance handler resource allocator negotiator (top)

MANAGEMENT SKILLS

·         Conceptual skills, the ability to think and to conceptualize about abstract and complex situations. (Top managers)

·         Human skills, the ability to work well with other people individually and in a group(middle managers, but all managers need it)

·         Technical skills, job-specific knowledge and techniques needed to proficiently perform work tasks. (first line managers)